Introduction:
By using this app, you place full trust in our ability to safeguard your personal information. In return, we are dedicated to upholding that trust. This commitment begins with providing you with a clear understanding of the privacy practices of our application. This notice outlines the personal data ("Data") we collect, its usage and sharing, and your choices concerning such data. We recommend reading this notice in conjunction with our Terms and Conditions of Use.
Overview:
A. Scope:
This notice is applicable to users of Connectivity Services worldwide, encompassing applications, websites, features, and other services. It elucidates how Tawseeleh and its affiliates collect and utilize data. The notice is universally applicable to all Tawseeleh users unless they use a service accompanied by a distinct privacy notice. It specifically pertains to:
Our privacy practices adhere to the laws of the jurisdictions where we offer our services. We engage in the practices described in this notice only if permitted by the applicable laws in those locations.
B. Data Controllers and Transmissions:
(Participatory Intelligent Transportation Solutions LLC – branded as Tawseeleh) is the data controller for information collected in connection with the use of Tawseeleh services in Jordan. The data collected through the application is used for service searches within the app, and its use by the delivery service is permitted to respond to customer inquiries regarding requests and reserved services in the application.
We take measures to enforce our agreements with all users, following user instructions or obtaining prior consent. Additionally, data may be accessed by government entities in compliance with applicable laws, in cases of imminent harm, or with approval from specialized courts.
C. Policies for Data Collection and Use:
C.1 Data We Collect:
Data Provided by Users:
User Profile Information: We gather data from users during the creation or update of their accounts, including user names, email addresses, phone numbers, login names, passwords, addresses, profile pictures, payment information, or banking details (including relevant payment verification information). Additionally, driver’s license and other government-issued documents, which may encompass ID card numbers, date of birth, gender, and photographs, are collected. Navigation information, emergency contact details, and user settings are also included.
Demographic Data: Collection of demographic information about users, such as date of birth, age, gender, occupation, or safety preferences. This may also include demographic data obtained from user surveys, such as age groups and household composition. This information is utilized to personalize displays of products and services based on user interests.
User Content: We collect data that users share when engaging with the customer support service in Tawseeleh, whether at Tawseeleh’s registration offices, through telephone conversations, or videoconferencing tools. This encompasses feedback provided to other users; communication with Tawseeleh through various channels, and may include photographs, audio or video recordings sent by users within the context of customer support service requests. Metadata about the communication method used with a connector is also collected.
These data collection practices are aimed at enhancing user experience, ensuring effective customer support, and providing personalized services.
2. Data Generated While Using Our Services:
Location Data for Drivers and Passengers: We collect location data to facilitate customer service and ensure the provision of accurate and efficient services. This includes information about users' residential and work locations, as well as stations they pass through during their trips. Additional stations that may be used by users are also included in this data. It encompasses details such as the time, number, and dates of these trips.
Usage Data: We gather data about how users interact with our services. This includes information such as access dates and times, features or pages viewed within the application, browser type, occurrences of application crashes, and other system activities. This data is instrumental in enhancing the user experience and optimizing the functionality of our services.
Device Data: Information about the devices used to access our services is collected, including device models, device IP addresses or other unique identifiers, operating systems and versions, software details, preferred languages, ad identifiers, device traffic data, and mobile network data. This data helps us understand the diversity of devices used by our users and enables us to tailor our services to various platforms.
These data points are crucial for maintaining the functionality, security, and optimization of our services, ensuring a seamless experience for our users.
B. How we use data
The data collected by Tawseeleh is utilized for various purposes to provide transportation, delivery, and other services and products in a convenient and secure manner. The key uses of data include:
Creation and Activation of Accounts: Data is used to create and activate user accounts, ensuring a seamless onboarding process for individuals using the services.
Support for Ride-sharing Services: We leverage data to support and enhance ride-sharing services, fostering an efficient and user-friendly experience for all users.
Use of Site Data for Study, Research, and Development Purposes: Site data is analyzed for study, research, and development purposes, allowing us to continually improve and optimize our services based on user behavior and preferences.
Enhancing the Safety of Users and Security of Services: Data plays a crucial role in enhancing user safety and ensuring the overall security of the services provided.
Providing Support to Clients: Our commitment to providing excellent customer support involves the use of data to address client inquiries and provide assistance when needed.
Research and Development: Data is employed for research and development initiatives, driving innovation and improvements in service offerings.
Facilitating Means of Communication Between Users: We use data to enable communication channels between users, fostering a connected and collaborative community.
Marketing and Advertising: Data is employed for marketing and advertising purposes, allowing us to reach users with relevant promotions and information about our services.
Sending Marketing and Non-Marketing Communications to Users: Communication with users, both marketing and non-marketing, is facilitated through the use of data.
Concerning Legal Proceedings: Data may be utilized in legal proceedings as necessary, ensuring compliance with applicable laws and regulations.
Performing Processes Necessary to Maintain Services: Data is instrumental in performing essential processes to maintain the functionality of our services, including troubleshooting software and addressing operational issues.
These diverse uses of data contribute to the overall effectiveness, efficiency, and improvement of the services provided by the company.
C. Cookies and technologies of third parties
Tawseeleh and its partners utilize cookies and other identification technologies across applications, websites, email addresses, and online advertising for the purposes outlined in this Notice.
Cookies: Cookies are small text files stored on browsers or devices by websites, applications, online media, and advertisements. The delivery company employs cookies and similar technologies for various purposes, including:
Authentication of Users: Cookies are used to authenticate users, ensuring secure access to the services.
Remembering Users’ Preferences and Settings: Cookies aid in remembering users' preferences and settings, providing a personalized experience.
Determining Content Extent: Cookies contribute to determining the extent of content displayed to users.
Displaying Advertising Campaigns and Measuring Effectiveness: Cookies play a role in displaying advertising campaigns and measuring their effectiveness.
Analysis of Site Usage and Trends: Cookies are utilized for analyzing site usage and trends, gaining insights into the behaviors and interests of individuals interacting with online services.
Providing Analytical Services and Measuring Audience Size: The Company may allow third parties to provide analytical services and measure audience size. This assists in displaying ads on behalf of the company online or on other products and services. These entities may use cookies, wireless web beacons, Software Development Package (SDK) tools, and other technologies to identify devices used by visitors to sites, including visits to other websites and online services.
These technologies contribute to a more tailored and optimized online experience for users.
D. Sharing and disclosure of information
Certain Tawseeleh services and features necessitate the sharing of data with other users. Additionally, data may be shared with affiliates, subsidiaries, and partners for legal reasons or in connection with claims or disputes.
The data-sharing, Tawseeleh may involve the following:
With Other Users:
Name Disclosure to Passengers: The name of users may be disclosed to passengers, along with their ratings, meeting locations with drivers, and/or disembarkation locations. Similarly, driver information may be disclosed to passengers.
Name Disclosure to Passengers on Joint Journeys: Users participating in joint trips may have their names disclosed to other passengers and drivers. Passengers on joint trips may also have access to the location of disembarkation of other passengers.
These sharing practices are integral to the functionality of certain services, facilitating a collaborative and transparent environment among users.
With service providers and Tawseeleh business partners:
Data may be shared with various service providers and business partners to ensure the smooth operation and enhancement of our services. These entities include, but are not limited to:
Facilitators and Implementers of Payments (e.g., MEPS): Entities involved in facilitating and implementing payment processes, such as financial institutions or payment processors like MEPS.
Investigation, Identification, and Risk Solution Providers: Partners specializing in investigation, identification, and risk management solutions to maintain a secure environment.
Cloud Storage Providers: Services providing cloud storage for efficient and secure data management.
Customer Support Platform and Service Providers: Platforms and service providers facilitating customer support services.
Google (Regarding the Use of Google Maps in Delivery Apps): Collaboration with Google for the utilization of mapping services, particularly Google Maps, within delivery applications.
Social Media Companies (Including but not limited to Facebook and TikTok): Collaboration with social media companies for the integration of their tools within delivery apps and websites.
Marketing Partners and Marketing Platform Providers: Partnerships with marketing entities, ad services, ad networks, and data providers to better understand users, reach them effectively, and measure the success of advertising campaigns.
Research and Study Partners: Collaboration with partners conducting polls, research projects, or studies in conjunction with or on behalf of Tawseeleh.
Service Providers Enhancing Safety and Security: Entities providing services to enhance safety and security features within applications and services.
AI and Machine Learning Tools and Services Providers: Collaboration with providers offering artificial intelligence (AI) and machine learning tools and services to improve service capabilities.
Accountants, Consultants, Lawyers, and Other Professional Service Providers: Engagement with professional service providers for accounting, consulting, legal, and other related services.
Insurance and Financial Services Partners: Collaboration with partners in the insurance and financial services sector.
Insurance Companies (Regarding Claims in Connection with Delivery Services): Sharing data with insurance companies concerning insurance claims filed or reported by users in connection with Tawseeleh services.
Programming Companies (Improving and Developing Services Provided through Applications and Websites): Collaboration with programming companies to enhance and develop services offered through applications and websites.
For Legal Reasons or in Event of Disputes: Data may be shared if required by law, regulations, work licenses, agreements, legal proceedings, government requests, or insurance policies. Additionally, data may be disclosed when necessary for safety or similar concerns.
These collaborations are vital for the effective functioning, improvement, and security of our services.
Merger, Sale, Consolidation, Restructuring, Financing, or Acquisition:
In certain business events, such as a merger, sale of company assets, consolidation, restructuring, financing, or a total or partial acquisition of our business by another company, data sharing may occur. This could involve the transfer of user data as part of the business assets being transferred. During negotiations or the actual execution of such events, data sharing may be necessary. Rest assured, in such cases, we will take all necessary measures to protect the confidentiality and security of your data.
User Approval:
Apart from the scenarios outlined in this notice, user data may be shared only with the explicit approval of the user. If there is a need to share data beyond the scope mentioned in this notification, users will be notified in advance, and their agreement will be sought before any data sharing takes place.
Updates on Privacy Notice:
We may update this privacy notice periodically to reflect changes in our practices or legal requirements. In the event of significant changes, we will notify users through our Tawseeleh applications or other communication channels, such as email. We encourage users to review this notice periodically to stay informed about the latest information regarding our privacy practices.
Use of Updated Services:
By continuing to use our services after an update to this notice, users agree to the terms and practices outlined in the updated privacy notification, to the extent permitted by law.
This commitment to transparency and user awareness underscores our dedication to maintaining the trust you place in us.